Refund policy
Return requests can be submitted through your customer account.
How to Request a Return
If you'd like to request a return, you can do so directly through your account:
- Log in to your account at lovedandco.com/account
- Select the order containing the item you'd like to return
- Click "Request return"
- Select the item(s), quantity, and reason for return
- Submit your request
Once submitted, we'll review your request and follow up with next steps, including your return shipping label.
Please review our return eligibility conditions below before submitting.
Return and Exchange Policy:
Due to the nature of our inventory and fulfillment process coordinated with trusted logistics partners, we are unable to accept returns or exchanges for non-defective items. Returns are only accepted on specific eligible items. All sale and customer order items are final sale. Final Sale items or items not in their original packaging are not eligible for return. Please submit your return request with us within 2 days of delivery to verify eligibility.
Condition for Returns: We accept refunds or replacements only for items that arrive defective, damaged, or incorrect. To be eligible for a return, items must be in their original condition: unworn, unwashed, and with all original tags and labels still attached. Any item received without tags or in a condition different from how it was shipped will be ineligible for a refund.
Approved returns are subject to a 25% restocking fee and return shipping costs, which will be communicated at the time your return is reviewed.
This policy helps ensure fair and affordable pricing for all our customers.